TY  - BOOK
AU  - Janakiraman, B
AU  - Gopal, R.K
TI  - Total quality management: text and cases
SN  - 9788120329959
U1  - 658.562 
PY  - 2006///
CY  - New Delhi
PB  - Prentice Hall of India
N1  - includes index
ER  -