The hallmark way of winning customers for life Robinette, Scott creator Brand, Claire Lenz,Vicki text New Delhi Tata McGraw-Hill Publishing Company Limited 2004 monographic 247p. 23cm(pb) Scott Robinette,Claire Brand, [and] Vicki Lenz, Index 658.8 0070596190 B-132705 Tata McGraw-Hill Publishing Company Limited 20180701124745.0