00706nam a22002297a 4500 B-192103 dpl 20180622121327.0 180622b xxu||||| |||| 00| 0 eng d B-192103 0070606404 0.00 B-192103 BPPD/PUB DPL EN 0 658.575 Ulwick, Anthony What customers want / by Anthony Ulwick Using outcome-driven innovation to create breakthrough products and services New Delhi Tata McGrew-Hill Company Limited, 2005 xxxv, 202p. 23 cm (pbk) Includes index ddc EN 658.575 ULW 152959 152959 0 0 ddc 0 0 NFIC BL4 BL4 2018-06-22 BPPD/PUB 0.00 0 658.575 ULW B-192103 2018-06-22 00:00:00 0.00 2018-06-22 EN