TY  - BOOK
AU  - Jain P L
TI  - Quality Control and Total Quality Management 
SN  - 0070402140
U1  - 658.562 
PY  - 2001///
CY  - New Delhi 
PB  - tata McGraw-Hill Publishing Company Limited 
KW  - Quality Management
KW  - Quality circles--Service sectors
N1  - Includes bibliographical references and index
ER  -