TY  - BOOK
AU  -  Durgesh Singh
AU  - Tripathi, Aditya
TI  - Measuring service quality in academic libraries using SERVQUAL scale
SN  - 9789381539347
U1  - 027.70954 
PY  - 2015///
CY  - Varanasi
PB  - Manish Prakashan
N1  - it includes bibliography
ER  -