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  <titleInfo>
    <title>Measuring service quality in academic libraries using SERVQUAL scale</title>
  </titleInfo>
  <name type="personal">
    <namePart> Durgesh Singh</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Tripathi, Aditya</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Varanasi</placeTerm>
    </place>
    <publisher>Manish Prakashan</publisher>
    <dateIssued>2015</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <extent>223p. 21cm(Hb)</extent>
  </physicalDescription>
  <note type="statement of responsibility">by Durgesh Singh [and] Aditya Tripathi </note>
  <note>it includes bibliography </note>
  <classification authority="ddc">027.70954</classification>
  <identifier type="isbn">9789381539347</identifier>
  <identifier type="lccn">ENG-123240</identifier>
  <identifier type="stock number">DBAD/PUB</identifier>
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