@book{14697,
	author = {Kock, Ned F.,},
	title = {Systems analysis & design fundamentals :},
	publisher = {Sage Publications India},
	year = {2008},
	address = {New Delhi},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/toc/ecip066/2006001785.html}
}