TY  - BOOK
AU  - Sanders, Dan J.
TI  - Built to serve: how to drive the bottom line with people-first practices 
SN  - 0070223963
U1  - 658.4092 
PY  - 2008///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing
N1  - Includes index
ER  -