TY  - BOOK
AU  - Chorianopoulos, Antonios 
TI  - Effective CRM using predictive analytics
SN  - 9788126567331
U1  - 658.812 
PY  - 2017///
CY  - New Delhi 
PB  - Wiley India 
N1  - Includes bibliographical references and index
ER  -