TY  - BOOK
AU  - Patterson, Kerry,
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 0070584796
U1  - 153.6 
PY  - 2008/// (repr)
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
ER  -