TY  - BOOK
AU  - Volkema, Roger J.
TI  - The negotiation toolkit: how to get exactly what you want in any business or personal situation
SN  - 9788120335554
U1  - 158.5 / VOL 
PY  - 2008///
CY  - New Delhi
PB  - Prentice-Hall of India
N1  - includes  index
ER  -