TY  - BOOK
AU  - Liker,Jeffrey K.
AU  -  Ross,Karyan
TI  - The Toyota way to service excellence: lean transformation in service organization 
T2  -  
SN  - 9789352604364
U1  - 658.401 
PY  - 2017///
CY  - Noida 
PB  - McGraw Hill Education
ER  -