00650nam a22002057a 450000500170000001000150001702000260003202000230005803500140008103700130009508200120010810000210012024501290014124600120027026000400028227000630032230000360038549000060042170000170042720170523122435.0  aENG-118348  a9789352604364c699.00  a9352604369c699.00  aEN-101880  bDBAD/PUB  a658.401  aLiker,Jeffrey K.  aThe Toyota way to service excellence :cby Jeffrey K. Liker [and] Karyan Rossblean transformation in service organization /  a6th ed.  aNoida bMcGraw Hill Educationc2017  aB-4,Sector-63,Distt. Gautam Budh NagarbNoida (UP)e201301  axxviii,419p. :c23cm(pbk)bill.  a   a Ross,Karyan