TY  - BOOK
AU  - Bopp, Richard E.
AU  - Smith, Linda C.
TI  - Reference and information services: an introduction 
SN  - 9781563086243
U1  - 025.52 
PY  - 2001///
CY  - Englewood 
PB  - Libraries unlimited 
KW  - Information service
KW  - Reference service
N1  - Includes bibliographical references and index
ER  -