TY  - BOOK
AU  - Gureja, Gopal K
TI  - Creating customer value: the synergy between after-sales service and maintenance 
SN  - 0074631454
U1  - 658.812 
PY  - 1997///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company
KW  - Customer service
KW  - Maintenance--business strategy
N1  - Includes index
ER  -