TY  - BOOK
AU  - Balachandran, S.
AU  - O'Donnell, Cyril
TI  - Customer-driven services management
SN  - 0761932550
U1  - 658.8120954 
PY  - 2004///
CY  - New Delhi
PB  - Sage Publication 
KW  - Customer services
KW  - BUSINESS & ECONOMICS -- Customer Relations
N1  - Includes index
ER  -