TY  - BOOK
AU  - Hoisington, Steven H.
AU  - Vaneswaran, S.A.
TI  - Implementing strategic change: tools for transforming an organization 
SN  - 0070585598
U1  - 658.4012 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company
KW  - Organizational change
KW  - Customer relations
N1  - Includes index
ER  -