TY  - BOOK
AU  - Arora, D.D.
TI  - Total quality management
SN  - 8180960072
U1  - 658.562 
PY  - 2003///
CY  - New Delhi
PB  - Saloni Publishing House
KW  - Quality assurance
KW  - Production management -- Quality control
N1  - Includes bibliographical references
ER  -