TY  - BOOK
AU  - Kelly, John M.
TI  - Total quality management: a how to program for the high performance business 
SN  - 0866043098
U1  - 658.5 
PY  - 2000///
CY  - New Delhi
PB  - Infotech standards
KW  - Total quality management
KW  - Management
N1  - Includes appendix
ER  -