TY  - BOOK
AU  - Wilson, Paul F.
AU  - Dell, Larry D.
AU  - Anderson, Gaylord F.
TI  - Root cayse analysis: a tool total quality management 
SN  - 0074624962
U1  - 658.562 
PY  - 1993///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Quality management
KW  - Management
N1  - Includes index
ER  -