00525nam a22001817a 450000500170000001000130001702000220003003500130005203700160006508200170008110000160009824500610011426000450017527000470022030000260026765000300029365000200032320170124110137.0  aA-719478  c75.00a8120309030  aA-719478  bCen Lib/Ret  a658.562bBAN  aBank, John   aThe essence of total quality management /cby John Bank   aNew DelhibPrentice Hall of India c1995  bNew DelhiaM-97, Connaught Circus e110001  axviii,203p.c21cm(Hb)  aTotal quality management   aQuality control