TY  - BOOK
AU  - Karr, Ron 
AU  - Blohowiak, Don 
TI  - Complete idiot's guide: great costumer service 
SN  - 8120314123
U1  - 658.812 
PY  - 1998///
CY  - New Delhi
PB  - Prentice hall of India 
KW  - Customer service
KW  - Communication
N1  - Includes index
ER  -