TY  - BOOK
AU  - Carlaw, Peggy
AU  -  Deming, Vasudha Kathleen 
TI  - The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers  
SN  - 9780070590427
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tat McGraw -Hill Publishing 
KW  - Customer services--Management
KW  - Employees--Training
ER  -