TY  - BOOK
AU  - Gantenbein, Douglas
TI  - Smart business solutions: direct markeing and customer management 
SN  - 8120318633
U1  - 658.80285 
PY  - 2001///
CY  - New Delhi
PB  - Prentice Hall Of India Private Limited
KW  - Customer Management
KW  - Solutions in business
ER  -