TY  - BOOK
AU  - Franklin, John
TI  - Business process outsourcing (BPO) : : concept, current trends, management, future challenges 
SN  - 8176295558
U1  - 650 
PY  - 2004///
CY  - New Delhi
PB  - Deep & Deep Publications Pvt. Ltd.
KW  - Contracting out
KW  - BPO
N1  - Includes bibliographical references and index
ER  -