00830nam a22002417a 450000500170000001000130001702000220003003500130005203700160006504000120008108200180009310000260011124500890013726000360022627000470026230000200030950000200032965000350034965000330038494200270041799900190044495201250046320170124110053.0  aB-010763  c00.00a8170367697  aB-010763  bCen Lib/Ret  aDPLbEN  a658.4013bMUR  aMurthy, D.B.N.925821  aManaging quality :cby D. B. N. Murthyba practical guide to customer satisfaction /  aNew DelhibResponse Booksc1999  aM-32 Greater  Kailash-IbNew Delhie110048  a226p.c21cm(Hb)  aIncludes index
  aTotal quality management96345  aConsumer satisfaction925822  2ddccENh658.4013mMUR  c129244d129244  00104070aLbLd2015-07-04eCen Lib/Retg0.00l0o658.4013 MURpB-010763r2015-07-04 00:00:00t1v0.00w2015-07-04yEN