TY  - BOOK
AU  - Murthy, D.B.N.
TI  - Managing quality: a practical guide to customer satisfaction 
SN  - 8170367697
U1  - 658.4013 
PY  - 1999///
CY  - New Delhi
PB  - Response Books
KW  - Total quality management
KW  - Consumer satisfaction
N1  - Includes index

ER  -