00714nam a22002297a 4500 20170124110053.0 B-010763 00.00 8170367697 B-010763 Cen Lib/Ret DPL EN 658.4013 MUR Murthy, D.B.N. 25821 Managing quality : by D. B. N. Murthy a practical guide to customer satisfaction / New Delhi Response Books 1999 M-32 Greater Kailash-I New Delhi 110048 226p. 21cm(Hb) Includes index Total quality management 6345 Consumer satisfaction 25822 ddc EN 658.4013 MUR 129244 129244 0 0 0 0 L L 2015-07-04 Cen Lib/Ret 0.00 0 658.4013 MUR B-010763 2015-07-04 00:00:00 1 0.00 2015-07-04 EN