TY  - BOOK
AU  - Gilbert, John 
TI  - Total quality management
SN  - 8185938008
U1  - 658 
PY  - 1993///
CY  - Madras
PB  - Affilated east west press 
KW  - Human resource management
KW  - Total qouality management
N1  - Includes bibliographical references and index
ER  -