TY  - BOOK
AU  - Back, Ken 
AU  - Back, Kate 
TI  - Assertiveness at work: practical guide to handling awkward situtaions 
SN  - 0070588767
U1  - 658.409 
PY  - 2004///
CY  - New Delhi
PB  - Tata macgraw hill publishing compnay 
KW  - Assertaion
KW  - Behaviour asprct
ER  -