00714nam a22002177a 450000500170000001000130001702000260003003500130005603700160006904000120008508200170009710000250011424501290013926000460026827000520031430000250036665000380039165000230042970000240045270000200047620170124110049.0  aB-224929  c250.00a9788125918745  aB-224929  bCen Lib/Ret  aDPLbEN  a658.812bSEY  aSeybold, Patricia B.  aCapitalising on customers :cby Patricia B. Seybold, Mitchell I. Kramer [and] Muhamed Muneer ban executive's guide to CRM /  aNew Delhi bVikas Publishing House c2005  a576, masjid road, jangpura bNew delhi e110014  ax,183p. :b21cm(pbk)  aCustomer relationship management   aBusiness policies   aKramer, Mitchell I.  aMuhamed Muneer