TY  - BOOK
AU  - Karr, Ron 
AU  - Blohowiak, Don 
TI  - The complete IDIOT'S guide to great customer service
SN  - 8120314132
U1  - 658.812 
PY  - 1998///
CY  - New Delhi 
PB  - Prentice Hall of India 
KW  - Communication theory
KW  - Service and communication
KW  - Guide
N1  - Includes index
ER  -