00670nam a22002177a 450000500170000001000130001702000230003003500130005303700160006604000120008208200170009410000150011124500930012626000460021927000480026530000350031350000200034865000260036865000380039470000200043220170124110049.0  aA-950546  c150.00a8120314132  aA-950546  bCen Lib/Ret  aDPLbEN  a658.812bKAR  aKarr, Ron   aThe complete IDIOT'S guide to great customer service /cby Ron Karr [and] Don Blohowiak   aNew Delhi bPrentice Hall of India c1998  aM-97, connaught circus bNew Delhi e110001  axxxvi, 326p. ;c22cm(Hb)bill.  aIncludes index   aCommunication theory   aService and communicationvGuide   aBlohowiak, Don