TY  - BOOK
AU  - Dee, David
AU  - Bryan, Diana 
TI  - Telephone terrific: over 100 tips for phone success 
SN  - 8185028869
U1  - 384.6 
PY  - 1990///
CY  - Bombay
PB  - Indian Book House
KW  - Telephone in business
KW  - Telephone etiquette
ER  -