TY  - BOOK
AU  - Brown, Sally
AU  - Race, Phil
AU  - Smith, Brenda
TI  - 500 tips for quality enhancement in university and colleges
SN  - 9788124204160
U1  - 378.001 
PY  - 2004///
CY  - New Delhi
PB  - Crest Publishing House 
KW  - Universities and colleges--Administration	
KW  - Total quality management
N1  - Includes bibliographic references and index
ER  -