Brophy, Peter creator Coulling, Kate text Mumbai Jaico Publishing House 1997 monographic ix,196p. 24cm(Hb) by Peter Brophy [and] Kate Coulling Includes bibliographical references and index Library administration -- Great Britain Total quality management -- Great Britain लाइब्रेरी प्रशासन कुल गुणवत्ता प्रबंधन 020.68 BRO 8172245580 A-899702 Cen Lib/Ret DPL 20170124105926.0 EN