TY  - GEN
AU  - Bergman, Bo
AU  - Bergman, Bo, ed
AU  - Klefsjo, Bengt ,ed
ED  - 
TI  - Quality from customer needs to customer satisfaction:  by Bo Bergman and Bengt Klefsjo
SN  - 8188689475
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Overseas Press India
N1  - includes index
ER  -