TY  - BOOK
AU  - à¤à¥à¤¡à¤¼, à¤¶à¥à¤¯à¤¾à¤®à¤²à¤¾à¤² 
TI  - à¤­à¤¾à¤°à¤¤à¥à¤¯ à¤¬à¥à¤à¤à¤¿à¤à¤: à¤¬à¤¦à¤²à¤¤à¤¾ à¤ªà¤°à¤¿à¤¦à¥à¤¶à¥à¤¯ 
SN  - 8176751731
U1  - 332.10954 
PY  - 2006///
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PB  - à¤à¤§à¤¾à¤° à¤ªà¥à¤°à¤à¤¾à¤¶à¤¨ 
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KW  - Bank - Customer Service Assessment
KW  - Bank - Best practices - Code
N1  - à¤¸à¤à¤¦à¤°à¥à¤­ à¤¶à¤¾à¤®à¤¿à¤²
ER  -