02098nam a22002417a 4500 20160609111006.0 ENG-115213 9789351502906 325.00 EN-98745 DBAD/PUB 158.7 23 Mohla, Neeta Human drama Inc. : emotional intelligence in the workplace / by Neeta Mohla New Delhi SAGE Publications 2015 B1/I-1 Mohan Cooperative Industrial Area, Mathura Road New Delhi 110044 xxiv, 161p. 22cm(pbk) Foreword / by Abad Ahmad -- Acknowledgements -- Act 1. Knowing the script : do you understand your character and role? -- Scene 1 Looking into the mirror -- Scene 2 Recognising your reflection -- Scene 3 Getting in sync with reality -- Scene 4 Becoming your own best friend -- Act 2. Lights! camera! action! : are you staying on track? -- Scene 1 Taking a deep breath -- Scene 2 Looking before you leap -- Scene 3 Believing in yourself -- Scene 4 Going with the flow -- Scene 5 Navigating daily obstacles -- Act 3. Winning awards : are you driving and enjoying your success? -- Scene 1 Staying away from the dark side -- Scene 2 Striving to realise your potential -- Scene 3 Having a positive approach to life and enjoying yourself -- Act 4. Cast and crew : are you working in tandem with the team? -- Scene 1 Reaching out and creating connections -- Scene 2: The power of true communication -- Act 5. Encore! are you building strong equations? -- Scene 1 Building bridges, not walls -- Scene 2 Becoming part of a larger whole -- Emotional intelligence in action -- Emotional intelligence and change -- Emotional intelligence and conflict -- Emotional intelligence and customer service -- Emotional intelligence and productivity -- Emotional intelligence and performance management -- Emotional intelligence and inspiration -- Conclusion -- About the author. Emotional intelligence. Social interaction. Self-presentation. Success. ddc EN 158.7 MOH 100227 100227 0 0 0 1 NFIC DBAD BN 2016-06-09 DBAD/PUB 325.00 0 158.7 MOH EN-98745 2016-06-09 00:00:00 1 325.00 EN