The little book of big customer satisfaction measurement / (Record no. 77196)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01104nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20130814120655.0 |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-107818 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788132109785 |
| Terms of availability | 350.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-91351 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD/PUB |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rao, Ajit |
| 245 ## - TITLE STATEMENT | |
| Title | The little book of big customer satisfaction measurement / |
| Statement of responsibility, etc | by Ajit Rao [and] Subhash Chandra |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Sage Publications |
| Date of publication, distribution, etc | 2012 |
| 270 ## - ADDRESS | |
| Address | B1/1-1 Mohan Cooperative Industrial Area, Mathura Road |
| City | New Delhi |
| Postal code | 110044 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi,164p. : |
| Dimensions | 18cm(pbk) |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (pages 161-162). |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Preface -- Acknowledgments -- Introduction -- The basic truths of customer satisfaction -- The measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate question? -- Benchmarking and normative databases -- Implementing the survey findings -- Appendices -- Bibliography -- About the authors. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chandra, Subash |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Call number suffix | RAO |
| Classification part | 658.812 |
| Withdrawn status | Lost status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 04/07/2013 | DBAD/PUB | 350.00 | 658.812 RAO | EN-91351 | 1 | 350.00 | English Books |