Service management :
658FIT
Fitzsimmons, James A.
Service management : operations, strategy, information technology / by James A. Fitzsimmons [and] Mona J. Fitzsimmons.- 7th ed.-New Delhi:McGraw Hill Education ,2014.
xviii,541p.;28cm(pbk)
-(The McGraw -Hill/Irwin series operations and decision sciences).
Note: Includes index
ISBN:9789339204471 Rs. 799.00 ISBN:9339204476 Rs. 799.00
DBAD/PUB /ENG-110670/ EN-94202 / 799.00 /sign