Disney U :
658.3124LIP
Lipp, Doug
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.- New Delhi:Tata McGraw Hill,2013.
xviii,222p.;23cm(Hb)
content:Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
Note: Includes index
ISBN:9781259097331 Rs. 550.00
DBAD/PUB /ENG-107761/ EN-91294 / 550.00 /sign