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Lucas, Robert W.
Customer service : building successful skills for the twenty-first century / by Robert W. Lucas.- 3rd ed.-New Delhi:Tata McGraw-Hill,2012.
xvi, 416 p. :ill.;26cm(pbk)
Note: Includes bibliographical references (p. 406-408) and index.
ISBN:9781259025679 Rs. 495.00 ISBN:1259025675 Rs. 495.00
DBAD/PUB /ENG-107048/ EN-90581 / 495.00 /sign