Service management :
658FIT
Fitzsimmons, James A.
Service management : operations, strategy, information technology / by James A. Fitzsimmons and Mona J. Fitzsimmons.- 5th .-New Delhi:McGraw Hill Education ,2006.
xiv,605p.;28cm(pbk)
-(The McGraw -Hill/Irwin series operations and decision sciences).
Note: Includes index
ISBN:9780070615663 Rs. 799.00
Tata McGraw-Hill /B-745494/ B-745494 / 799.00 /sign