Customer relationship management:
658.812RAI
Rai, Alok Kumar
Customer relationship management: concepts and cases / by Alok Kumar Rai .- New Delhi :PHI Learning,2008.
xvi, 246p.:b&w photos ;25cm (pbk)
Note: Includes index
ISBN:9788120335387 Rs. 195.00
DBAD / PUB /ENG-91420/ EN-74953 / 195.00 /sign