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Service quality:

658.812KAV
Kavitha, R.
   Service quality: concepts and models / by R. Kavitha .- Erode:Pallavi Pathippagam South India,2008.
  80p. ;21cm (pbk)
  ISBN:9788189840983     Rs. 60.00

  DBAD / PUB /ENG-91375/ EN-74908 / 60.00 /sign

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