Service managenment:
658FIT
Fitzsimmons, James A.
Service managenment: operations, strategy, information technology / by James A. Fitzsimmons; Mona J. Fitzaimmona [and] Sanjeev Bordoloi.- 8th ed..-New Delhi:Tata McGraw Hill,2018.
xviii,524ill. ;26cm(pbk)
Note: It includes Appendix A to D, name index and subject index
ISBN:9789353161149 Rs. 845.00
DBAD/PUB. /ENG-124045/ EN-107577 / 845.00 /sign