The Toyota way to service excellence :
658.401LIK
Liker,Jeffrey K.
The Toyota way to service excellence : lean transformation in service organization / by Jeffrey K. Liker [and] Karyan Ross.- Noida :McGraw Hill Education,2017.
xxviii,419p. :ill.;23cm(pbk)
-( ).
ISBN:9789352604364 Rs. 699.00 ISBN:9352604369 Rs. 699.00
DBAD/PUB /ENG-118348/ EN-101880 / 699.00 /sign