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Customer-driven services management /

658.8120954BAL
Balachandran, S.
   Customer-driven services management / by S.Balachandran.- 2nd ed.-New Delhi:Sage Publication ,2004.
  xiii,304p.;20cm(pbk)
  Note: Includes index
  ISBN:0761932550     Rs. 350.00

  Cen Lib/Ret /B-127789/ B-127789 / 350.00 /sign B-127790 / /sign

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